After several emails, contacting through ebay, and through Twitter, someone heard me. Maybe it was after I tagged the CEO Joshua Gordon and the Director of Customer Experience Kaisha Barela, or because someone took notice of my newly purchased domain name. But, I finally got a refund through Paypal for my $140. Thank you finally, Red Pocket. It shouldn't take that long to get a non-scripted response. I'll continue my plans with Red Pocket for now, but I'll hold on to this domain name for a couple years, unless Red Pocket would like to buy it from me. For you, good price, I promise.
Yes, Red Pocket Mobile owes me $140. I have sent 2 prior emails and another today regarding my situation, and I have yet to hear back from Red Pocket. Here's the details: I am not happy regarding a refund being denied for the remainder of a 360 day prepaid plan that I converted to a subscription plan on December 17, 2018. Here is what happened: - In June of 2018, I purchased from the Red Pocket ebay store a 30-day plan and activated it on GSMA network to see if the service was satisfactory where I intended to use it. The network signal was strong at my home and work, so I decided to purchase a 360 day plan from the red pocket ebay store for $240. I continued to use the service and was happy, until: - In November/December of 2018 I noticed a change in the network signal and service for GSMA. I had no signal at my home and was unable to make or receive calls or sms messages in my home area. I understand Red Pocket is an MVNO and does not have control over change